Ashes of Creation

Dear Steam Support Team, I am requesting a refund for Ashes of Creation due to extraordinary circumstances related to the sudden collapse of the developer, Intrepid Studios, as of February 1, 2026. This is not a standard refund request based on gameplay preference or dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access product. Reason for this request: Studio Closure It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued. Abandoned Early Access Product Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted, and the advertised product will never be completed. Loss of Product Viability Without an active development team, the game’s servers are expected to shut down or become non-functional, rendering the product completely unplayable. I respectfully ask Valve to treat this case similarly to previous precedents, such as The Day Before, where refunds were issued due to studio closure and false or unfulfilled advertising shortly after release. Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold. Thank you for your time and consideration.

Dear Steam Support Team, I am requesting a refund for Ashes of Creation due to extraordinary circumstances related to the sudden collapse of the developer, Intrepid Studios, as of February 1, 2026. This is not a standard refund request based on gameplay preference or dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access product. Reason for this request: Studio Closure It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued. Abandoned Early Access Product Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted, and the advertised product will never be completed. Loss of Product Viability Without an active development team, the game’s servers are expected to shut down or become non-functional, rendering the product completely unplayable. I respectfully ask Valve to treat this case similarly to previous precedents, such as The Day Before, where refunds were issued due to studio closure and false or unfulfilled advertising shortly after release. Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold. Thank you for your time and consideration.

Dear Steam Support Team, I am requesting a refund for Ashes of Creation due to extraordinary circumstances related to the sudden collapse of the developer, Intrepid Studios, as of February 1, 2026. This is not a standard refund request based on gameplay preference or dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access product. Reason for this request: Studio Closure It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued. Abandoned Early Access Product Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted, and the advertised product will never be completed. Loss of Product Viability Without an active development team, the game’s servers are expected to shut down or become non-functional, rendering the product completely unplayable. I respectfully ask Valve to treat this case similarly to previous precedents, such as The Day Before, where refunds were issued due to studio closure and false or unfulfilled advertising shortly after release. Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold. Thank you for your time and consideration.

Could've been good, but its dead now

Dear Steam Support Team, I am requesting a refund for Ashes of Creation due to extraordinary circumstances related to the sudden collapse of the developer, Intrepid Studios, as of February 1, 2026. This is not a standard refund request based on gameplay preference or dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access product. Reason for this request: Studio Closure It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued. Abandoned Early Access Product Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted, and the advertised product will never be completed. Loss of Product Viability Without an active development team, the game’s servers are expected to shut down or become non-functional, rendering the product completely unplayable. I respectfully ask Valve to treat this case similarly to previous precedents, such as The Day Before, where refunds were issued due to studio closure and false or unfulfilled advertising shortly after release. Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold. Thank you for your time and consideration.

Bonjour, Je vous contacte afin de demander un remboursement pour Ashes of Creation, à la suite de circonstances exceptionnelles liées à la fermeture soudaine du studio de développement Intrepid Studios le 1er février 2026. Ma demande ne repose pas sur une simple insatisfaction personnelle ou une préférence de jeu, mais sur le fait qu’un engagement commercial essentiel n’a pas pu être respecté, laissant un produit en accès anticipé dans un état d’abandon définitif. Motifs de la demande : Fermeture du studio Plusieurs sources ont indiqué qu’Intrepid Studios a cessé ses activités. L’équipe dirigeante aurait quitté ses fonctions et le personnel de développement aurait été licencié dans le cadre de procédures de licenciement collectif. Abandon d’un produit en accès anticipé Le jeu a été commercialisé en accès anticipé avec la promesse explicite d’un développement continu et de l’ajout progressif de fonctionnalités majeures. La dissolution du studio implique l’arrêt permanent du développement, rendant impossible la finalisation du produit tel qu’annoncé. Perte totale de viabilité du produit En l’absence d’équipe de développement active, il est hautement probable que les serveurs cessent de fonctionner à court ou moyen terme, rendant le jeu totalement inutilisable. Je sollicite donc un traitement similaire à des précédents cas comparables, notamment celui de The Day Before, pour lesquels des remboursements ont été accordés après la fermeture du studio et l’abandon rapide du produit. Au vu de ces éléments, je vous serais reconnaissant(e) de bien vouloir procéder à un examen manuel de cet achat, le produit ne pouvant désormais plus être maintenu ni livré conformément aux conditions initiales de vente.

Dear Steam Support Team, I am requesting a refund for Ashes of Creation due to extraordinary circumstances related to the sudden collapse of the developer, Intrepid Studios, as of February 1, 2026. This is not a standard refund request based on gameplay preference or dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access product. Reason for this request: Studio Closure It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued. Abandoned Early Access Product Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted, and the advertised product will never be completed. Loss of Product Viability Without an active development team, the game’s servers are expected to shut down or become non-functional, rendering the product completely unplayable. I respectfully ask Valve to treat this case similarly to previous precedents, such as The Day Before, where refunds were issued due to studio closure and false or unfulfilled advertising shortly after release. Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold. Thank you for your time and consideration.

Dear Steam Support Team, I am requesting a refund for Ashes of Creation due to extraordinary circumstances related to the sudden collapse of the developer, Intrepid Studios, as of February 1, 2026. This is not a standard refund request based on gameplay preference or dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access product. Reason for this request: Studio Closure It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued. Abandoned Early Access Product Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted, and the advertised product will never be completed. Loss of Product Viability Without an active development team, the game’s servers are expected to shut down or become non-functional, rendering the product completely unplayable. I respectfully ask Valve to treat this case similarly to previous precedents, such as The Day Before, where refunds were issued due to studio closure and false or unfulfilled advertising shortly after release. Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold. Thank you for your time and consideration.