[h1] Infested with bots and terrible management. [/h1]
The game is flooded with bots everywhere. While the dev team keeps trying to ban them, it is completely ineffective. Instead, a huge number of innocent, legitimate players are being falsely banned, and they simply do not care. To them, since you only spent $15, your loss means nothing. They only want to hear what they want to hear, completely ignoring whether your feedback makes any sense or has value.
When my friend was falsely banned, I immediately contacted their Discord admins and submitted a support ticket to prove she was a real human playing right there. They banned our accounts right in our faces. When we tried to argue with them on Discord, everyone who spoke up was permanently banned on the spot. They mocked us and accused everyone complaining of being a cheater. I have over 800 hours of playtime and my Steam library is full of games—if they can still label me a "bot," I am honestly speechless, lol.
Their support ticket response time is a joke. It takes over 10 days to get a reply:
- On August 20, I reported a cheater with screenshots, videos, and even chat logs. It wasn't until August 30 that they replied, saying they were closing the support ticket and telling me to report in-game instead. The result? The actual cheater continued to run rampant, while innocent players got banned.
- On August 26, I reported a bug where certain buffs weren't applying with skill casts; they didn't reply until September 8.
- On September 7, I reported that the "Bonk Priest" build kept dying to magic reflection during boss fights, and none of the anti-reflection gear or skills (like ice cards, mischief gift boxes, or arcanum wards) worked. They didn't reply until September 13. To make matters worse, our friends had already reported this same bug back in mid-August, and it’s still not fixed even as I quit the game now.
This is the team's so-called "passion for the game." Bugs in a new game are normal, but your arrogant attitude toward handling issues is not. They hide behind the excuse of "not publicizing ban evidence to prevent bots from adapting," remaining completely indifferent to all the innocent people trapped by their stubbornness. If we were bots, we would never waste 500 to 1,000+ hours actually playing and experiencing your game. You claim to love the game, yet you've turned it into everyone's worst nightmare.
In their eyes, customers who bought their game are worth nothing. They assume anyone they ban is automatically a sinner. If you get upset because your account and hard work were destroyed overnight, they actually enjoy seeing your emotional breakdown—they literally mocked us for this while arguing with us on Discord :)
A group of 7 to 8 of us are quitting together because one of our friends got wrongfully banned, and we can't bring ourselves to keep playing anymore. I genuinely hope those of you still playing have fun, and I just pray you never have to experience this yourselves.
To add more to the list, the game's balance is terribly designed. While shinobis are breaking their hands spamming skills just to deal 1M damage, gunslinger can just stand still and auto-attack for 3M damage.
And the aggro system is pathetic. A tank's taunt and threat skills aren't even the top priority for pulling aggro. Instead, the aggro system is tied to hit counts and attack speed—what a unique mechanism. If you play any auto-attack build like a shinobi, bonk priest, or berserker, you will constantly steal aggro from the tank. When it comes to clearing towers or bosses, everyone is forced to run mages and gunslingers simply because their hit counts are low enough not to steal aggro :)
