I never thought I would be writing a negative review for ESO. It was one of my favourite games, and for years I recommended it to other people.
Unfortunately, my experience with customer support completely changed my opinion.
My account was permanently banned for "Cheating/Exploiting". The only evidence presented to me was a copy of private chat messages where I discussed an external script related to Tamriel Trade Centre, a community trading website.
That script never interacted with the ESO client, never modified the game, never automated gameplay and never communicated with ZeniMax's servers. It simply processed information from a third-party website.
From my perspective, support appears to have concluded that words such as "script", "developer mode" and "codes" automatically meant cheating, without first understanding what was actually being discussed.
A permanent ban is the most severe penalty an online game can issue. I expected a proper technical investigation and a clear explanation of what rule I had actually violated. Instead, I received a generic response quoting the Code of Conduct and my chat messages.
Whether you agree with my project or not is irrelevant. The important question is whether it actually violated the rules. I am still waiting for an explanation of what my software supposedly did to the game itself.
I lost several months of gameplay, an account that's been around for years, and money invested, only to be completely wronged out of nowhere.
They have no proof of anything because it doesn't exist, they didn't want to know, and they ignore messages when confronted with requests for evidence that I cheated in any way.
There is no quality of ESO's support investigations.
The game deserves praise.
The support, in my experience, does not.
