I cannot recommend Black Desert based on my experience.
After purchasing and starting the game, I encountered a persistent technical issue where none of my configuration settings were saved into the game. Every time the game was launched, all settings were reset to default.
This made the game effectively unusable in my case, as basic configuration could not be retained.
I spent a significant amount of time troubleshooting the issue instead of playing, including verifying game files through Steam, reinstalling the game and launcher, clearing cache, investigating system permissions, and testing multiple configurations. I also recorded videos demonstrating the behavior and provided them during support interactions.
Despite these steps, the issue remained unresolved.
I contacted support for assistance. While responses were polite, the process felt inconsistent and disjointed. Different responses within the same ticket often appeared to lack full context, which resulted in repetitive troubleshooting and a lack of progress.
In a separate support case related to account information, I was repeatedly instructed to submit government-issued identification to proceed with a simple correction. After multiple refusals due to privacy concerns, I was later informed that proof of purchase could also be used as an alternative verification method. Even after providing the requested information, the case was later re-opened with a request for ID again, as if prior steps had not been acknowledged.
I understand that technical issues can occur in any software product. However, in this case, the combination of a persistent bug and inconsistent support handling resulted in a situation where I spent far more time troubleshooting than actually using the product.
As of six days after purchase, I had approximately 10 hours of recorded playtime, of which only around 1–2 hours represent actual gameplay, with the remainder spent repeatedly attempting to resolve the issue. I also have recorded evidence documenting the behavior and the troubleshooting process.
Despite this, I was not eligible for a refund due to platform policy thresholds.
Ultimately, I uninstalled the game. Based on my experience, I cannot recommend it.
